The Digital Services Act has duties that apply to intermediary services of any size and others that small businesses are exempt from. Here is what the articles about contact points and transparency reports say, with links to the official text.
Art. 11 DSA asks providers of intermediary services to designate a single point of contact for authorities, the Commission and the Board. Art. 12 asks for a single point of contact that lets users communicate directly and quickly, by means that are not only automated tools.
Sources: Regulation (EU) 2022/2065 – Digital Services Act (EUR-Lex, checked 14 Oct 2026)
Art. 13 DSA asks providers that have no establishment in the EU but offer services in the EU to designate a legal representative in one Member State.
Sources: Regulation (EU) 2022/2065 – Digital Services Act (EUR-Lex, checked 14 Oct 2026)
Art. 15 DSA asks for at least yearly transparency reports on content moderation. Art. 15(2) exempts micro and small enterprises (as defined in Recommendation 2003/361/EC) that are not very large online platforms. Art. 19 sets a similar exemption for most of the online-platform duties in Section 3.
Sources: Regulation (EU) 2022/2065 – Digital Services Act (EUR-Lex, checked 14 Oct 2026)
Art. 11 and 12 DSA are addressed to providers of intermediary services and don't contain a size exemption. Whether your service is an intermediary service under Art. 3 DSA depends on how it works. A lawyer can confirm whether that's you.
Art. 15(2) DSA exempts micro and small enterprises within the meaning of Recommendation 2003/361/EC, unless they are very large online platforms. A lawyer can confirm whether that's you.
Art. 13 DSA addresses providers that have no establishment in the EU but offer services in the Union. Art. 3(d) DSA defines “offering services in the Union” through a substantial connection to the Union. A lawyer can confirm whether that's you.
Art. 11 and 12 ask that the information is easily accessible and kept up to date. Art. 12 says users may not be limited to automated tools. Many providers use a dedicated email address on a contact page.
We look at your public pages for the contact points, a legal representative where your pages point outside the EU, content rules in your terms, a transparency report and a report form. We don't check your internal processes.
Not legal advice. This page summarises and links to primary sources; it does not tell you what the law requires of your specific site.